1. Who we are & scope

These Terms govern the managed storage services provided by Bylox ("Bylox", "we", "us") to you ("the Customer"). By booking a pickup or storing items with us, you agree to these Terms and to our Privacy Policy.

Bylox provides collection, inventory, secure storage, and retrieval of boxes and business records. We act as a bailee of your goods under the Indian Contract Act, 1872.

2. Storage as a bailee & standard of care

As bailee we will take the degree of care that a person of ordinary prudence would take of their own goods of the same bulk, quality and value (Sections 151–152, Indian Contract Act, 1872).

Bylox is not an insurer of your goods. We are liable only for loss or damage caused by our failure to meet the standard of care above, subject to the liability cap in clause 6.

3. Prohibited items (Customer warranty)

Because your box is sealed and Bylox does not open it, you warrant that it does not contain any of the following, and you indemnify Bylox against any loss, claim, fine, or liability arising from their storage:

• Cash, gold, jewellery, bullion, or negotiable instruments
• Sole irreplaceable originals for which you keep no copy
• Hazardous, flammable, perishable, or living things
• Illegal items, contraband, weapons, or proceeds of crime

4. Pickup, inventory & chain of custody

At pickup, each box is sealed, QR-tagged, photographed, and added to your digital inventory. Every movement of a box through our facility is scan-logged. You are responsible for the accuracy of any contents manifest you provide.

5. Retrieval, return & fees

Retrieval is subject to the free allowance in your plan; retrievals beyond the allowance, priority/same-day retrieval, scan-on-demand, re-delivery, and secure destruction are charged at the rates published on our Pricing page. Retrieval is not unlimited.

Standard retrieval is next-business-day in-city. We will return items only to you or an authorised recipient you have nominated, against verification.

6. Liability cap, declared value & insurance

Except in cases of our proven negligence, our total liability for any box is capped at the lower of the declared value or ₹10,000 per box. We exclude liability for consequential, indirect, or sentimental loss, and for undeclared irreplaceable originals.

You may declare a higher value for a box and purchase enhanced cover. Storage is backed by goods-in-trust insurance; declared-value cover is available as an add-on.

7. Fees, GST & non-payment

All fees attract 18% GST. Fees are billed monthly (or per your prepaid plan). If fees remain unpaid, Bylox has a particular lien over the goods for the unpaid charges (Section 170, Indian Contract Act, 1872).

We follow a graduated non-payment process — reminders, then a formal notice — and will continue safe custody during any genuine dispute. We will never auction or blind-dispose of personal documents; disposal, where lawful, occurs only after documented notice and a long grace period.

8. Confidentiality

Bylox treats your stored materials as confidential, handles them under defined processes with vetted staff, and will not disclose your identity or the nature of your stored items without your consent, except as required by law.

9. Transit

Doorstep pickup and return involve transporting your goods. Standard transit is covered by goods-in-transit insurance to the applicable cap. For high-value items, a premium secure-transport option is available.

10. Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at our registered office.